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Catering Equipment Online Shops

About Us Donexe Catering are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Donexe UK
Clipper Road
Leicester
Leicestershire
LE4 9JE United Kingdom

Tel: 0116 246 4455
Fax:0116 350 0161

orders@donexeshop.com
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Special Delivery to anywhere in United Kindom £14.99 orders of upto £700.00 excuding VAT


Delivery Schedule
DELIVERY
We deliver your order right away. We will normally send your order within 3 business days . International orders are generally received in under 7 working days.

Standard Delivery - UK
Goods are sent by carrier. Orders received by 10am are normally despatched that day (if it is in stock) for delivery the next working day. Orders for large, heavy and fragile items, please allow extra time for delivery.

For delivery to the Highlands and Islands of Scotland, Republic of Ireland ,Northern Ireland, Isle of Man and the Channel Isles please allow 2 to 5 days
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, VAT at current rate is added. All other orders are VAT free.
Credit Card Security We use Sagepay secure payment gateway and paypal secure creditcard payments system.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Goods supplied by Donexe Catering are guaranteed in accordance with the terms of the manufacturer’s warranty provided with the goods or for 1 year if not stated with the goods. The warranty applies to UK mainland only. Our warranty does not apply to wear and tear, or if a product has been damaged or misused.

Machines returned for repair in warranty where it is found the machine has been abused or has not been used as the machine was designed for will be charged for. This also applies where a machine has not been maintained properly including cleaning or water damage.

We guarantee your satisfaction.
Reaching Us If you need to reach us, please email us using the link on the store page,
alternatively, you can call on 0116 2464455
Privacy Policy Donexe Catering do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy Damaged or Missing

If any order is received damaged or missing, notification must be received within 24 hours of delivery (to allow for claims to be made againts the carrier ).

Notification can be made:

In writing to:
Our Contact details:
Donexe UK
Clipper Road
Leicester
Leicestershire
LE4 9JE United Kingdom

Tel: 0116 246 4455
Fax:0116 350 0161

orders@donexeshop.com

Returns
You will require a returns authorisation number to return any item from our catalogue. You must telephone our Authorisation Dept. (0116 2464455) to be issued with an authorisation number before returning goods.
Unwanted goods for credit will only be accepted within 10 days of invoice and must be in perfect condition unused and in original packaging, After 10 days a 30% restocking charge will apply. No goods are accepted for return after 30 days.

Full purchase detail i.e. our order/invoice number, must be included on all returns.
All goods returned at senders expense.
No special items (non stock lines) will be accepted back for credit.

Credit Terms
Payment prior to despatch.
Account holders - Strictly net 30 days from the date of the invoice. DonexeUK may charge interest at 8% above the base rate on any amount not received by the due date.
The title of the goods remain with Donexe UK until the goods are paid for in full.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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